Visual Insights

Built to capture the on-screen behavior that transcripts alone miss.

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Capabilities

See what people do, not just what they tell you.

Catches the say-do gap

AI flags the moment someone does the opposite of what they said.

Follow-ups that click

Asks questions grounded in participants’ actual on-screen choices.

Redirects off-task sessions

When participants share the wrong window or land on the wrong tab, it brings them back so you don’t lose the session.

Quantifies behavior

Ask for per-subtask time, medians, 90th percentiles, or click counts across participants.

Traceable, not a black box

Click any metric to jump to the moment behind it, and export the raw data.

Features

Live observation during the interview

The AI Interviewer sees what a participant is doing on their shared screen and acts on it in the moment, keeping the session on track and the follow-ups useful.

Activity analysis after the study

Captured behavior becomes queryable findings, so you report what people did without re-watching every recording.

Defensible data you can stand behind

A video model writes a timestamped log every second and logs every significant on-screen change. It gives a full record of what happened on screen, the same way a transcript records what was said.

Introducing Visual Insights

Because your participants are lying to you, just not on purpose.

Estd. 2023
A Human Company
AI Moderated Research
San Francisco, CA

Listen Labs

Estd. 2023
A Human Company
AI Moderated Research
San Francisco, CA