Emotional Understanding is Listen's new multi-modal analysis layer that detects emotion across voice, tone, language, and video. See how facial expressions and word choice together can tell a different story than what text alone may suggest. 

We built it to industry standards, incorporating Ekman's six universal emotions framework and benchmarked against MELD for state-of-the-art accuracy. 

Per-question emotion scoring and pre-built visualizations make it easy to compare how different concepts, creatives, or markets land emotionally.  Every signal is traceable to a timestamp, verbatim quote, and AI reasoning, so your insights are grounded and ready to act on.